K2HealthTech Services

Network Design and Network Consulting

The most tedious, time-consuming and error prone part of implementation is keying your financial and clinical information into the new system. K2HealthTech can ease the way by converting your existing data and importing it into the new system for you. This service greatly speeds up the implementation process and reduces the frustration and stress that your staff would have otherwise if they had to enter all the data by themselves. Data conversion permits your staff to continue to perform their primary tasks during the transition to the new system.

There are many issues to consider when transitioning to a new system.  Click here to read a white paper on how data conversion can benefit your organization and ease the transition.

Once your new system is installed it may also need to interface with other third-party systems that you are using or plan on using. K2HealthTech has years of experiencing designing, developing and supporting interfaces to a wide variety of other software systems. If your new software vendor does not support integration of their product with your time clock or medical supply system, then contact us about providing an interface solution. Huge benefits and increases in staff productivity can be realized through the implementation of proper system interfaces.

Click here to read about the conversion and integration products that K2HealthTech has developed.

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Workflow Analysis & Re-engineering

Changing the way healthcare providers do business is not always what they want to hear. They want to hear how to fit their existing business workflow into a software product and streamline the flow. Unfortunately it is often necessary to change the way things are done to get the most efficiency out of the operation.

Here are some of the benefits of workflow analysis to an organization:

• Identify cost reduction opportunities in existing business processes.
• Reduce or eliminate paper handling in existing business processes.
• Identify opportunities to save staff time and effort through business process improvements.
• Eliminate bottlenecks in business processes where the timing of consecutive activities are out of synch.
• Ensure compliance with state and federal regulation for completion of required documentation and submission of required information.
• Improve timely access to information requested internally and externally.
• Provide a reference to identify business process improvements including re-engineering of processes and automation of systems.

The workflow analysis process will include some or all of the following activities:

• Inventory the routine business processes performed within a healthcare organization.
• Map each business process as a workflow consisting of a series of activities, each with a distinct beginning and end.
• Identify information ins and outs to understand the triggers that begin and end a workflow. Triggers can be information requests, completion of a document, receipt of a payment, among many others.
• Identify all staff resources and associate each resource with their appropriate workflow activities.
• Identify key information elements for each workflow (high-level).
• Construct an informational model that graphically represents workflow processes, resources and their interactions.
• Analyze workflow activities, resources and information elements to understand how they interact, providing a basis for decision-making about process improvements, re-engineering and/or automation of processes and investment in technology.

Improving the workflow in your facility and changing the way you do business can significantly improve your efficiency, reduce your risk and increase your quality of care. When workflow changes are properly coupled with an activity-based information system solution, everyone in your facility benefits. Employees are more productive and residents receive better care. K2HealthTech can analyze your software, your business needs and current practices and suggest the most efficient way to streamline your current workflow.

Product Evaluation

The K2HealthTech team cut their teeth in the frontline trenches of training and software support. They have never lost sight of the most important goal, i.e. serving the client's needs. Whether you are a facility in need of training and support for a new system or re-training for an old system, our team can help.

Often providers are put into the position of relying on a software vendor's support staff to reply to support calls. Call back times may range from 24-48 hours. In these times of critical decision-making and precious staff time, no provider can afford to be without a solution to their problem for that amount of time. K2HealthTech can provide first-tier support for many primary long-term care products and also third-party integrated software and has special expertise with the long-term care information systems known as VistaCARE, Add+On, ResTrack and Orcas. We have years of experience on the support desk including interfaces with barcode systems, time clock systems and remote dialup.

Many support calls are often due to user unfamiliarity with the software product because of staff turnover. Re-training expense can be minimized through use of on-line training materials at your facility.

Modular Computer Based Training (CBT) delivered stand-alone or via the Internet is changing the workplace. Employees have instant access to the instruction and information they need available to them 24 hours a day. No longer will you have to send employees away for training and pay the flight and hotel bills.

The learner experience includes active participation, positive feedback, and control over the pace of their learning. They can also evaluate their progress through assessments that test according to the defined objectives of the learning program.

By utilizing the latest technology tools, adult learning methods and sound instructional design methods, K2HealthTech creates a flexible and relaxed learning experience.

If you are a software vendor in need of creating a new CBT program, then you to can turn to K2HealthTech to provide you with a world-class CBT system for training facilities to use your software. This can greatly improve your ability to deploy your software rapidly and effectively. It is also a valuable feature that your customers will appreciate in an industry with high employee turnover. Training and re-training staff becomes much simpler and less expensive. If employees are properly trained they will be able to use the system effectively and recommend it to others.

Let K2HealthTech help you develop a complete solution for your training needs.

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Project Management

The acquisition and implementation of a new information system is too important and too expensive not to have a good project team to manage the process. It is important to providers to have a solid project team in place to analyze and track the project status. Members from K2HealthTech and the client's staff need to be present and create a project team, to ensure that all aspects of the implementation process are to the client's expectations.

Keeping track of all tasks, resources and the entire project schedule is an enormous undertaking in itself and most facilities do not have staff who have the time or the experience to manage the project and still perform their regular duties. The K2HealthTech team has experience managing both small and large system implementation projects and can help facilities ensure that their project is successful.

If you are a software vendor developing new software products or enhancing an existing one, then careful project management is also important. Proper planning is essential to ensuring delivery of the product on time and according to budget. The K2HealthTech team has a total of 35 years experience managing large software projects. Your team can stay focused on producing the product and preparing for deployment while K2HealthTech coordinates and tracks all project activities.

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Implementation Planning

The K2HealthTech team understands that any successful implementation plan is divided into manageable phases. Some phases of an implementation run concurrently utilizing different resources.

Phases can be broken out as follows:

• Customer Analysis
• Business Analysis
• Deployment
• System Initialization
• End-User Training
• Data Conversion
• Go-Live
• Post-Live Analysis

Over the course of the project the implementation phases can be managed completely by K2HealthTech or individual phases can be managed by our team depending on your project.

Your job is running your facility. When it is time to implement a new information system or begin another project, you can turn to K2HealthTech to handle all the intricate details. K2HealthTech can handle all issues including third-party integration, project planning and training and they have special expertise in long-term care system implementation. This enables you to do what you do best, namely, care for your residents and your business.

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User Interface & Website Design

The K2HealthTech team has real life experience developing world-class software products that are designed around how the users do their jobs. Their user interface design principles result in the creation of products that are intuitive and easy to learn. Users of products like these don't stay beginners for very long and they are soon able to use the software effectively. If you are a software vendor, then this is very important.  Effective users are happy users and happy users will tell their associates in other facilities about your product.

Your facility's image can be improved by using the power of the Internet to market your organization and highlight its strengths. More and more people use the Internet to search for information on facilities in their area and those that project a positive face are more successful at attracting residents than those who have no Internet presence at all.

Internally within your organization you can also create an Intranet site that your employees and even your residents can use to keep up on the events and activities within the facility. The facility Intranet can also be a valuable resource for the computer based training systems and other reference material needed to maintain your employees’ skills and manage your organization.

The K2HealthTech team can help you implement and manage your Internet and Intranet sites as well as train you on how to keep the information up-to-date.

Customization & Enterprise Reporting

Many long-term care software systems can be mature and fully featured products but they may not meet all the needs of your facility. As a result your productivity can suffer. Your software vendor may not have the time to add the features to their products that you need to run your business. K2HealthTech can provide innovative solutions that work with your existing software system to meet your business needs.

If you are an enterprise organization you will need timely information from your facilities to manage them effectively. If you are not receiving up-to-date information from your present system, then your ability to manage effectively is compromised. K2HealthTech can help you get up-to-date information so that you stay on top of your organization's status on a daily basis. This means you have the information you need when you need it and when you can react to it proactively. Don't wait until the end of the month or longer when it is too late and you have a real problem.