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K2HealthTech Services
ChartWare Crystal Reports and Vocabulary Modifications
The K2HealthTech team
has five years of experience using, modifying and supporting the
ChartWare Electronic Medical Record (EMR) System. We understand the
underlying ChartWare SQL Server database structure and the Crystal
Report Writer reports and the vocabulary database that are
included with the product. K2HealthTech can provide quick and inexpensive solutions to your custom
reporting and vocabulary customization needs. We also offer on-site support options
as well as after-hour and weekend support
packages so you never have to go it alone.
Keane Care VistaKeane DOS Support
On February 9, 2005, Keane Care announced the
scheduled end of support for the VistaKeane DOS product formerly known as
VistaCARE.
Read K2HealthTech's
recommended solutions for LTC facilities who are faced with losing
their software support at the end of 2005.
Also find out about printing your 2008 W-2 Forms using K2HealthTech's
Keane Care DOS Payroll 2008 W-2 Form Service for KeaneCare DOS clients who did not upgrade
their payroll software and need to print W-2 Forms.
We implemented this solution last year and it appears it
can also be used this year.
Network Design and Network Consulting
The K2HealthTech team knows
networking. The staff has designed several corporate data networks. We know the technology. We
know the vendors. Whether designing a new corporate enterprise or re-engineering
a current network, K2HealthTech can help ensure
that a secure, robust, cost-effective network is the result.
K2HealthTech begins by understanding the specific needs of your company. We help you develop the budget and timeline. We design the network topology, including easy to understand network documentation geared towards both technical and non-technical management. Working
closely with you, we develop the critical path project timeline and determine the necessary resource allocation.
Network Implementation
The K2HealthTech team has implemented many data communication networks. Whether upgrading an existing office local area network, or implementing a nationwide data communications network, K2HealthTech provides a turn-key solution to network implementation. We handle planning and execution of the following services:
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Site audits, which assess the building infrastructure, hardware and software.
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Office or facility cabling
installation and upgrades.
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Vendor engagement for facility upgrade.
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Communication network installation, complete from initial order through the final telco provisioning and turn-up with the national or local carrier.
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Hardware installation.
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Software application installation.
Data Conversion & System
Integration
The most tedious, time-consuming and error
prone part of implementation is keying your financial and clinical
information into the new system. K2HealthTech can ease the way by
converting your existing data and importing it into the new system
for you. This service greatly speeds up the implementation process
and reduces the frustration and stress that your staff would have
otherwise if they had to enter all the data by themselves. Data
conversion permits your staff to continue to perform their primary
tasks during the transition to the new system.
There are
many issues to consider when transitioning to a new system. Click here to
read a white paper
on how
data conversion can benefit your organization and ease the
transition.
Once your new system is installed
it may also need to interface with other third-party systems that
you are using or plan on using. K2HealthTech has years of
experiencing designing, developing and supporting interfaces to a
wide variety of other software systems. If your new software vendor
does not support integration of their product with your time clock
or medical supply system, then contact us about providing an
interface solution. Huge benefits and increases in staff
productivity can be realized through the implementation of proper
system interfaces.
Click here to read about the conversion and
integration products
that K2HealthTech has
developed.
Workflow Analysis &
Re-engineering
Changing the way healthcare providers do business is not
always what they want to hear. They want to hear
how to fit their existing business workflow into a software product
and streamline the flow. Unfortunately it is often necessary
to change the way things are done to get the
most efficiency out of the operation.
Here are some of the benefits of workflow
analysis to an organization:
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Identify cost reduction opportunities in
existing business processes.
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Reduce or eliminate paper handling in
existing business processes.
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Identify opportunities to save staff time
and effort through business process improvements.
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Eliminate bottlenecks in business processes
where the timing of consecutive activities are out of synch.
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Ensure compliance with state and federal
regulation for completion of required documentation and submission of
required information.
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Improve timely access to information
requested internally and externally.
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Provide a reference to identify business
process improvements including re-engineering of processes and
automation of systems.
The workflow analysis process will include some
or all of the following activities:
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Inventory the routine business processes
performed within a healthcare organization.
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Map each business process as a workflow
consisting of a series of activities, each with a distinct beginning and
end.
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Identify information ins and outs to
understand the triggers that begin and end a workflow. Triggers can be
information requests, completion of a document, receipt of a payment,
among many others.
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Identify all staff resources and associate
each resource with their appropriate workflow activities.
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Identify key information elements for each
workflow (high-level).
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Construct an informational model that
graphically represents workflow processes, resources and their
interactions.
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Analyze workflow activities, resources and
information elements to understand how they interact, providing a basis
for decision-making about process improvements, re-engineering and/or
automation of processes and investment in technology.
Improving the workflow in your facility and
changing the way you do business can significantly improve your
efficiency, reduce your risk and increase your quality of care. When
workflow changes are properly coupled with an activity-based information
system solution, everyone in your facility benefits. Employees are more
productive and residents receive better care. K2HealthTech can analyze your software, your business needs
and current practices and suggest the most efficient way to streamline
your current workflow.
Product
Evaluation
The K2HealthTech team knows the long-term care industry and
understands what is required in a long-term care information system. We
can analyze a system and prepare a list of its strengths and its
weaknesses and make recommendations for user interface design and feature
improvements.
This service provides great value for long-term
care providers who are searching for a new information solution and do not
want to make the wrong choice. The service is also very valuable to
long-term care software vendors who need an objective opinion on their
software products and are looking for suggestions to help make them more
competitive in the market place.
System Selection
K2HealthTech can help you find the long-term
care information systems that will meet the needs of your facility today and
in the years to come. We work with you to understand your
business requirements and discover the details that make your facility
unique. We work with the software vendors to make sure the system
you select can adapt to your special needs and is flexible enough to
change with you when those needs change.
The K2HealthTech team has
been listening to and responding to user requests for modifications and
enhancements to existing long-term care information systems for over twenty years. Our
team has also actively gathered user requests and analyzed user needs in
order to create new and innovative long-term care software products. We
know how information systems should be built and we can help you select a
system that truly meets your needs.
Training & Support
The K2HealthTech team cut their
teeth in the frontline trenches of training and software support.
They have never lost sight of the most important goal, i.e. serving
the client's needs. Whether you are a facility in need of training
and support for a new system or re-training for an old system, our
team can help.
Often providers are put into the
position of relying on a software vendor's support staff to reply to
support calls. Call back times may range from 24-48 hours. In these
times of critical decision-making and precious staff time, no
provider can afford to be without a solution to their problem for
that amount of time. K2HealthTech can provide first-tier support for
many primary long-term care products and also third-party
integrated software and has special expertise with the long-term
care information systems known as VistaCARE, Add+On, ResTrack and
Orcas. We have years of experience on the support desk including
interfaces with barcode systems, time clock systems and remote
dialup.
Many support calls are often due
to user unfamiliarity with the software product because of staff
turnover. Re-training expense can be minimized through use of
on-line training materials at your facility.
Modular Computer Based Training
(CBT) delivered stand-alone or via the Internet is changing the
workplace. Employees have instant access to the instruction and
information they need available to them 24 hours a day. No longer
will you have to send employees away for training and pay the flight
and hotel bills.
The learner experience includes
active participation, positive feedback, and control over the pace
of their learning. They can also evaluate their progress through
assessments that test according to the defined objectives of the
learning program.
By utilizing the latest
technology tools, adult learning methods and sound instructional
design methods, K2HealthTech creates a flexible and relaxed learning
experience.
If you are a software vendor in
need of creating a new CBT program, then you to can turn to
K2HealthTech to provide you with a world-class CBT system for
training facilities to use your software. This can greatly improve
your ability to deploy your software rapidly and effectively. It is
also a valuable feature that your customers will appreciate in an
industry with high employee turnover. Training and re-training staff
becomes much simpler and less expensive. If employees are properly
trained they will be able to use the system effectively and
recommend it to others.
Let K2HealthTech help you develop
a complete solution for your training needs.
Project Management
The acquisition and
implementation of a new information system is too important and
too expensive not to have a good project team to manage the process.
It is important to providers to have a solid project team in place
to analyze and track the project status. Members from K2HealthTech
and the client's staff need to be present and create
a project team, to ensure that all aspects of the implementation
process are to the client's expectations.
Keeping track of all tasks,
resources and the entire project schedule is an enormous undertaking
in itself and most facilities do not have staff who have the time or
the experience to manage the project and still perform their regular
duties. The K2HealthTech team has experience managing both small and
large system implementation projects and can help facilities ensure
that their project is successful.
If you are a software vendor
developing new software products or enhancing an existing one, then
careful project management is also important. Proper planning is
essential to ensuring delivery of the product on time and according
to budget. The K2HealthTech team has a total of 35 years experience
managing large software projects. Your team can stay focused on
producing the product and preparing for deployment while
K2HealthTech coordinates and tracks all project activities.
Implementation
Planning
The K2HealthTech team understands that any
successful implementation plan is divided into manageable phases. Some phases of an implementation
run concurrently utilizing different resources.
Phases can be broken out as follows:
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Customer Analysis
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Business Analysis
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Deployment
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System Initialization
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End-User Training
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Data Conversion
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Go-Live
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Post-Live Analysis
Over the course of the project the
implementation phases can be managed completely by K2HealthTech or individual phases can be managed by our team
depending on your project.
Your job is running your facility. When it is time to implement
a new information system or begin another
project, you can turn to K2HealthTech to handle all the intricate details.
K2HealthTech can handle all issues including third-party integration, project
planning and training and they have special expertise in long-term
care system implementation. This enables you to do what
you do best, namely, care for your residents and your business.
User Interface &
Website Design
The K2HealthTech team has real life experience
developing world-class software products that are designed around how the
users do their jobs. Their user interface design principles result in the
creation of products that are intuitive and easy to learn. Users of
products like these don't stay beginners for very long and they are soon
able to use the software effectively. If you are a software vendor, then this is very important.
Effective users are happy users and happy users will tell their associates
in other facilities about your product.
Your
facility's image can be improved by using the power of the Internet to
market your organization and highlight its strengths. More and more people
use the Internet to search for information on facilities in their area and
those that project a positive face are more successful at attracting
residents than those who have no Internet presence at all.
While K2HealthTech's nationwide
focus over the years has been on the information system needs of the
healthcare industry, the same tried and true methodology and
marketing success they have achieved nationally has been
successfully applied at the local level to businesses and
organizations of all types. Their search engine
optimization strategy and Internet marketing techniques have
assisted a wide variety of businesses in getting their message out
to potential clients in order to attract new customers to their
businesses. You can read more about the K2HealthTech approach
to designing new websites and remodeling the web presence of
existing websites and find out how they can help your business image.
Internally
within your organization you can also create an Intranet site that your
employees and even your residents can use to keep up on the events and
activities within the facility. The facility Intranet can also be a
valuable resource for the computer based training systems and other
reference material needed to maintain your employees’ skills and manage
your organization.
The K2HealthTech team can help you implement and manage your
Internet and Intranet sites as well as train you on how to keep the
information up-to-date.
Customization & Enterprise
Reporting
Many long-term
care software systems can be mature and fully featured products but they may not
meet all the needs of your facility. As a result your productivity can suffer.
Your software vendor may not have the time to add the features to their products
that you need to run your business. K2HealthTech can provide innovative
solutions that work with your existing software system to meet your business
needs.
If you are an enterprise
organization you will need timely information from your facilities
to manage them effectively. If you are not receiving up-to-date
information from your present system, then your ability to manage
effectively is compromised. K2HealthTech can help you get up-to-date
information so that you stay on top of your organization's status on
a daily basis. This means you have the information you need when you
need it and when you can react to it proactively. Don't wait until
the end of the month or longer when it is too late and you have a
real problem.
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